Meet Your New Business Phone

Walter Sebastian • Mar 21, 2023

The New Normal in Business Communications - The SmartPhone

A person is holding a cell phone in their hand in front of a group of people

Since their introduction, iPhone and Android smartphones have experienced a wave of unprecedented innovation and market acceptance.  


Smartphones are now the preferred device for keeping in touch with colleagues, business contacts, friends and family, - accessing information, social media and entertainment, and - staying connected at home and in the office.


Their intuitive and easy-to-use design, combined with their powerful processing capabilities and the availability of a broad range of apps has made them the ideal device for communicating, sharing and interacting with the world.


The smartphone has become the dominant form of communication for several reasons.


  1. First, the convenience of having a powerful computer in our pocket, along with the ability to support voice calls and send and receive text messages, has revolutionized how people communicate.

  2. Second, the evolution of data networks (such as 4G and 5G) has allowed for high-speed mobile data usage, enabling users to send videos, photos, and longer messages quickly and reliably.

  3. Third, the accessibility of the mobile app market has allowed users to customize their experience, as it offers various services and apps, such as email, social media, CRMs, and video calls.

  4. Finally, the plummeting cost of smartphones has made them more accessible to a wider range of people, meaning that people no longer have to rely on computers and landline phones for communication.



The Concept of BYOD - "Bring Your Own Device"

A woman is sitting at a desk using a laptop and a cell phone

 

The concept of BYOD began to gain traction in the early 2010s as companies increasingly sought to provide employees with more flexible mobile tools and collaboration options in the era of mobile device proliferation.  The trend has been further accelerated by the growth of cloud computing and increasing adoption of mobile devices for business use.

 

Businesses have adopted BYOD for a number of reasons.


  • There is no need to invest in hardware and software for employees since they can use their own devices. This can result in significant cost savings in terms of upfront payments and maintenance costs.

  • It helps increase productivity as employees are able to work on their own devices, which they know how to operate, thus avoiding learning curves.

  • It allows access a wider range of devices, as each employee has a device that they are familiar and comfortable with and therefore the potential to access a broader range of hardware and software that the business wouldn't normally have access to.

  • And, enables them to be more flexible as they can allow their employees to work from any location they choose, as long as they are connected to the company's network via their own device.
  •  

Businesses continue to explore flexible working models, and with the accelerated evolution of technologies like cloud computing, video conferencing, and online collaboration tools, it is becoming easier and more convenient for businesses to accommodate remote work. 

 

Remote work also offers more flexibility and greater autonomy to employees, which makes it increasingly attractive to them.

 

As more companies recognize the cost savings associated with remote work, it is likely that this trend will accelerate.


Work From Anywhere with CoreNexa Mobile - Powered by LPS Connect

A person is holding a cell phone in their hand
CoreNexa

CoreNexa Mobile, working in concert with LPS Connect enables employees to productively work from anywhere. Whether they’re in the office, at home, or on the road, they can make and take calls, message, meet, collaborate, and respond to voice messages as if they were right at their desks.  All supported by a compelling and natural UC (Unified Communications) user interface.
 

Unified Communications (UC) is an umbrella term that describes the integration of multiple communication technologies, such as voice, video, messaging, and data, into a single platform.  The goal of UC is to improve the speed, efficiency, cost, and overall user experience of communication.   UC can be used to streamline business processes and improve customer service through the integration of real time analytics, CRM, and contact center systems. 

 

By optimizing collaboration, UC can even help to boost employee productivity. In addition, UC can increase organizational agility through the following:


Never Miss an Important Business Call

Clients and work associates can easily reach employees through a common business number that will automatically be extended to their smartphone and mobile app. Eliminating the necessity to track down employees on multiple numbers, the LPS Connect Mobile App improves and streamlines communications, and seamlessly connects a distributed and fast-moving workforce.


Connect a Distributed Workforce 

CoreNexa Mobile on LPS Connect supports the virtual business office, enabling employees to connect seamlessly anywhere they need to conduct business on both iOS and Android devices via WiFi or Cellular networks. Communicate in voice, text, and video and meet and collaborate in personalized or group virtual meeting rooms. Add employees to your organization from anywhere based on subject matter expertise as opposed to location. A distributed workforce opens up new business opportunities.


Protect and Optimize Your Business

Calls are directed to and originated from an employee’s smartphone via LPS’s CoreNexa app without revealing any of the employee's personal information.  Your business number is re-enforced and your business assets such as customer directories, inbound and outbound call history, voicemail,  and text messages are centralized, stored, and protected.
CoreNexa Mobile and LPS Connect makes it easier, more secure and flexible for BYOD work environments, supporting features such as.

  • Automated attendants to route calls to the most appropriate end-point/extension


  • Ring groups

  • Shared company phone directories

  • Business call management

  • Business call history

  • Business-based texting

  • Announced and blind call transfer

  • Group virtual meeting rooms

  • 2-3 digit extension to extension dialing

  • Visual and audio access to voicemail with message management (callback, message, share)

  • Distinctive ringing for the business number


The value of CoreNexa Mobile working in concert with LPS Connect lies in its ability to improve communication, collaboration, and customer service.

Meet Your New Business Phone - Take Your Business Anywhere


One of a Trio of Devices to Keep You Connected

A person is holding a cell phone next to a laptop and a phone

CoreNexa Mobile operates in concert with our browser based PC/Mac/Linux UC Client and desktop phone to offer the most appropriate device for the application, environment, and situation.       


The
Desktop Phone offers a time tested user interface to support making and taking calls at a moments notice on a purpose-built device with context-sensitive auto-prompting feature support.   


CoreNexa Mobile allows the same, operating from anywhere with incremental functionality such as access to personalized, group, and scheduled video meeting rooms, messaging, visual voicemail, call history, and access to multiple contact lists (Google and Microsoft included).


The
Browser Based UC Client provides the real-estate to make and take multi-media calls with a fully interactive and information intensive interface, operating stand-alone or as an adjunct to our Desktop Phone for Contacts, Voicemail, Messaging (Chat and SMS) , Call History, and Video with Collaboration.    And for CoreNexa Mobile and the Desktop Phone, it offers more real-estate for visual voice messages, texting, video, and meetings with collaboration.

A person is holding a cell phone in front of a laptop computer



What's in Store for the Future


As our smartphones become more powerful and more connected, they will increasingly be used as the go-to device for our everyday personal and business lives.  5G technology is already bringing us faster internet speeds, which will allow us to connect to the world faster than ever and access more powerful applications and services than ever before.  


Augmented reality and virtual reality will continue to be a big part of the smartphone experience, as they provide an immersive way to interact with and experience the world.  


More advancements in artificial intelligence, machine learning and natural language processing will provide us with smarter and more personalized experiences.  


Finally, as wireless charging becomes more mainstream and battery technology continues to improve, smartphones will become even more convenient and efficient. 


Supporting Information and Documentation

LPS Connect at a Glance, click here


CoreNexa Mobile on LPS Connect, click here   


Meet your new Business Phone, click here


Use One or All Three, click here


Mobile App Best Practices, click here

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