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Our Desktop Phone
A Versatile Communications Device with a Time Tested User Interface.
Our T54 Business Class Desktop Phone incorporates a time tested user interface that offers the optimum in versatility, ease-of-use, feature activation, and quality of user experience.
The device is purpose-built to be available at all times, ready to make and take calls at a moments notice via a handset, headset, or business-class speakerphone.
All features are activated via an interactive display with supporting feature keys. The display is divided into five sections that include the following:
Top Line Information Bar
Lists the Activated Feature (Name, Transfer, Transfer to, Conference, Ringing, Talking, Forward to) , Voicemail and Recent Call Icons, with the number of recent received calls and voice messages, and Time and Date.
Feature Keys
On both left and right of the Main Display can be used to represent various one-click to activate system features (Lines, Call Park Zones, BLF (Busy Lamp Fields) Extensions, Speed Dial Numbers, and Intercom) .
Main Display
Used as a display area to add additional and supportive information to a feature, event, or list. For example, the display will display a list of recently received calls when the device goes off-hook (ready to dial a call) .
Bottom Line Soft Keys
Used to present Context Related auto-prompting feature support for all system features (Directory, Transfer, Hold, Conference, Call Split, Call Swap, Manage Conference, Call, End Call, Intercom, DND, Answer, Reject, Silence, Cancel, and Device Menu) .
All work in concert to make feature access and call control as easy and effortless as possible.
T54 + CoreNexa - A Powerful Multi-Media Workstation
The functionality of our Desktop Phone can be extended by associating our Browser UC Client to add applications such as Contacts, Messages (Chat and SMS) , Visual Voicemail, Video and Collaboration, and always available Multi-media Meeting Rooms that seat up to 100 participants. The UC Client can be run on any PC, Mac, Linux PC, or Chromebook to build a very powerful desktop workstation.
Directory(s) - Contacts
The Desktop Phone includes a Contact Directory supported directly on the phone as well as via CoreNexa using Click-to-Call to dial phone numbers associated with the Contact.
Click-to-Call
Click-to-Call, an LPS provided extension available for both Google Chrome and Microsoft Edge Browsers, offers the ability to make calls from any browser based app, inclusive of contact directories like Google Contacts, CRM applications, Email applications, Contact pages, essentially any web page containing a telephone number.
An overview of Click-to-Call can be viewed at this link.
The Chrome and Edge browser extension is available at this link.
The Click-to-Call extension must be activated by LPS and associated with an extension number prior to its use.
In the above illustration, Google Contacts is integrated with the UC Client and dialed by using the Click-to-Call feature. A record of the call is available via Call History. Contact information is also available via a Personal directory as well as via a directory of all users (Community) on the system.
The Contacts Directory on the Desktop Phone is populated with a downloaded file offered and supported by LPS. Calls are made via a Directory function on the phone and listed in the Main Display area.
Call History
Call History is available on both the Desktop Phone and adjunct UC Client. The UC Client offers an interface with a very powerful search engine along with much more record detail. Click-to-Call is used to redial entries in Call History.
Voicemail
Voicemail is accessed via the Desktop Phone via a dedicated Voicemail button and the UC Client with or without Voicemail to Text. Access is audio only via the Desktop Phone and audio and visual via the UC Client. When selecting a voice message to hear or view, all voice messages associated with that caller are presented with an option to dial the caller back using Click-to-Call. This ensures that all voice messages are viewed prior to calling the party back.
Selective Transfer and Call Forward
To ensure that calls are always presented to the most appropriate destination, Transfer within a call and Forward prior to answering a call provides the end-user with options to use either when necessary. An inbound call may contain a CLID destined for a more appropriate person. An answered call may be better served by another person based on subject matter expertise.
Three and Multi-Party Conferencing with Conference Management
A powerful feature of the T54 Desktop Phone is the ability to support a Multi-Party Conference with Management features such as individual mute, individual hold, individual remove, and conference split to converse with individual members. Additional members can be added to the Conference while the conference is in session. Outside lines must be available to support the total number of participants, not to exceed ten (10). Outside lines must be available in order to include people that are not members of your system.
Expansion Modules
The versatility of the Desktop Phone is demonstrated through the addition of the EXP60 Expansion Module and W56H Cordless Handset. The EXP60 offers 60 additional buttons to turn the T54 Desktop Phone into a powerful answering position. The W56H adds in office mobility by extending the reach of the T54 by allowing you to continue your conversation while moving throughout your office or building.
One of a Trio of Devices to Cover Calls and Support Working from Anywhere
The Desktop Phone operates in concert with our Mobile App and PC/Mac/Linux UC Client to offer the most appropriate device for the application, environment, and situation. The Desktop Phone offers a time tested user interface to support making and taking calls at a moments notice with context-sensitive auto-prompting feature support. The Mobile App allows the same operating from anywhere with incremental functionality such as video meetings, access to always available meeting rooms, messaging, visual voicemail, call history, multiple contact lists, and access to Virtual Attendant management. The UC Client provides the real-estate to make and take multi-media calls with a fully interactive and information intensive interface, operating stand-alone or as an adjunct to our Desktop Phone for Contacts, Voicemail, Messaging (Chat and SMS) , Call History, and Video with Collaboration.
And of course, all operating, from any location, at the same time, offering the optimum in call support and coverage.
Who knows, the next call could be from your most important customer or could become your largest and most profitable customer!
Supporting Documentation
We invite you to browse through the following set of documentation to gain a full understanding of the ease and operational benefit of Desktop Phones offered on LPS Connect.
Creating and Managing a Three-Party Conference
Creating and Managing a Multi-Party Conference
